NSW Police Force

Streamlining Domestic Violence Reporting for Frontline Officers

How we helped NSW Police digitise and simplify one of their most critical and complex frontline processes. Improving speed, accuracy, and victim support.
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About the Client

The NSW Police Force is Australia’s largest police organisation, with over 22,000 personnel serving a population of 8 million people. Officers respond to thousands of domestic violence incidents every year — one of the most complex and sensitive areas of policing.

The Challenge

The existing process for recording domestic violence incidents was:

  • Paper‑heavy and time‑consuming.
  • Inconsistent across commands.
  • Delaying access to critical information for investigations and victim support.

This created unnecessary administrative burden for officers in high‑pressure situations and slowed response and follow‑up.

The Solution

Rocket Lab partnered with NSW Police to design and deliver a secure, mobile‑first app for frontline officers:

  • Guided, step‑by‑step reporting to ensure compliance with domestic violence protocols.
  • Real‑time data capture directly at the scene.
  • Instant integration with central police databases and case management systems.
  • Offline capability for use in low‑connectivity environments.
The Results
  • Significant time savings per incident report, enabling officers to focus on victims and investigations.
  • Consistent, accurate reports across commands.
  • Faster access to case information for follow‑up and inter‑agency coordination.
Why it worked
  • Built in close collaboration with frontline officers and investigators.
  • Designed for ease of use in high‑stress, on‑site conditions.
  • Fully integrated into existing NSW Police systems.
  • Compliant with strict security and privacy standards.
Key Stats
  • 22,000+ personnel, largest police agency in Australia.
  • 37,000+ domestic violence incidents recorded annually in NSW.
  • Significant reduction in manual paperwork and faster data availability.

Let's Talk

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