Ongoing Support & Optimisation

Products Don't End at Launch

Shipping is just the beginning. The best digital products are maintained, improved, and optimised over time. Our Ongoing Support & Optimisation service keeps your product running smoothly, evolving with your users, and delivering results long after go-live.

About the Service

Rocket Lab provides structured, proactive support for teams that want peace of mind post-launch. Whether we built your product or are stepping in to take over, we become your long-term technical partner.

From bug fixes and performance tuning to feature enhancements and infrastructure upgrades, we make sure your product stays fast, secure, and aligned with your business goals.

This is ideal for scale-ups, product teams without in-house capacity, or any company that takes product quality seriously.

What We Use

Our team works with your existing stack and tools to keep everything running efficiently:

Monitoring & Incident Response: Sentry, Datadog, LogRocket, Uptime Robot
Analytics & Optimisation: Google Analytics, Mixpanel, Hotjar, PostHog
CI/CD & DevOps: GitHub Actions, AWS, Vercel, Docker, Kubernetes
Frontend & Backend: React, React Native, Flutter, Node.js, NestJS, Directus
Project Management: Linear, Jira, Notion, Slack

Figma

NextJS

GraphQL

ReactJS

Typescript

Jest

Our Step-by-Step Process

Technical Audit & Onboarding

We assess your current product, codebase, infrastructure, and tooling to get up to speed fast and identify immediate risks.

Support Plan
Setup

We define service levels, communication channels, and workflows for requests, fixes, and improvements. No guesswork.

Monitoring & Issue Response

We implement monitoring tools, alerts, and dashboards. When something goes wrong, we’re already on it.

Performance & UX Optimisation

We continuously identify and implement ways to improve speed, reliability, and user experience.

Feature Enhancements & Iteration

We help evolve your product by building new features, refining existing ones, and supporting experiments.

Roadmap & Strategic Guidance

We don’t just maintain, we guide. We help you plan technical upgrades, prioritise improvements, and make smart long-term decisions.

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Why Rocket Lab

We're not a recruiter or a body shop. We're builders who know what good looks like and how to embed that into your product team.

We care deeply about your delivery goals and user outcomes
We think clearly about fit, communication, and team dynamics
We own the outcome by being proactive, not passive
We move fast with real-world experience, not theory

No overhead. No excuses. Just great people doing great work.

Results Backed by Experience

From funded startups to enterprise leaders, our clients share how we’ve helped them achieve their goals.

Kim Janson

Head of Design, Sydney

Superloop

We had the pleasure of working with Rocket Lab team for the development and launch of the Lasoo.com.au website and app. With a tight launch timeline to comply with, Julien assigned 4 talented front end engineers with the appropriate skillsets to help us get both the app and website across the finish line on time. The guys worked together very well with our internal resources and blended into our process seamlessly. We were very impressed with the level of skill from each of the engineers, while their teamwork, professionalism and dedication was exceptional.

Mathew Paule

General Manager, Sydney

Lasoo.com.au

Rocket Lab's ability to help define and execute our business through software in a timely fashion, has been a breath of fresh air and a pleasure to work with. They guided us through the launch of our MVP and due to their expertise in developing web & app products, our business has been going from strength to strength!

Anthony Mazzei

Co-founder, Melbourne

Erin Living

Julien and his team are a real pleasure to work with. They are well rounded with a solid understanding of design/user experience best practices as well as diving deep under the hood with solid web and app development capabilities. Don't think twice about working with this super responsive crew of forward thinkers :)

Woj Kwasi

Founder, Adelaide

Kwasi.com

We have a long standing partnership with Rocket Lab who provide Webjet with critical strategic and development services for our front-end websites. The partnership has grown over the years and we are delighted with the innovation and output we continue to receive from the team.

David Galt

CEO, Melbourne

Webjet AU/NZ

Rocket Lab has been one of James Hardie’s digital partners for the past 12 years. This tenure is a testament of their customer centric approach, technical nous and all round ‘nothing’s a problem’ attitude. Over the years Rocket Lab have seamlessly integrated with James Hardie in delivering a number of key projects for the business that to this day continue to be critical to the success and functionality of our operations.

Luke Cheng

Customer Marketing Manager, Sydney

JamesHardie.com.au

Rocket Lab helped digitally transform our business by moving from our initial MVP website/platform built in India to a scalable website and architecture built on the latest JS tech stack. Our business has hundreds of suppliers and thousands of customers so we needed a highly robust structure and that’s exactly what was delivered by Julien, Jen and the RL development team. The bonus was that they were great to work with! We strongly recommend them for your web & app development needs.

Jordan & Rhys Rogers

Founders, Sydney

Beforeyoubuy.com.au

Aunty Grace has worked with RocketLab for several years, starting with the initial design and development of our website. Their team delivered a site that met our expectations, and they've continued to assist us in refining and enhancing it over time. They are dedicated, creative, and technically skilled, helping to ensure our website looks good and functions smoothly.